In the beginning was IVR. It was relatively simple and the caller was directed to push a few buttons to get the desired information or service. As in all things IT, IVR evolved and today, IVR development has gone the clinical way. No, this does not mean IVR for hospitals and clinics but that IVR development has become customized just like specialist clinical services. IVR has become truly interactive as customers can do more than just find information; they can actually carry out operations that obviate the need for a human agent at the other end. Customization is the key.
One size does not fit all The old adage holds true in the case of IVR too. Businesses need to choose a custom IVR creator provided by the right developer so that the IVR suits the intended purpose. It is no secret that extended and complicated IVRs that lead nowhere are very annoying and off putting. Custom IVR creator helps companies define specific functions that speed up operations, reduce headaches for callers and help them achieve their objective. IVR menu builder software helps companies define key presses and appropriate related functions that translate to better caller satisfaction. Consider the various types of customized IVR solutions that are focused on better customer satisfaction in specific segments – a truly clinical approach.
Hotel IVR Callers need to know location of the hotel, directions on getting there, tariff, rooms available, amenities, book a room, cancel bookings and make payments. Hotels may go a step further and include suggestions, ratings and feedbacks through IVR menu builder software. A caller can accomplish what he sets out to do with precise steps.
Appointments Professionals need not employ a secretary to handle appointments. Callers can make an appointment through the custom IVR creator used by the professional to schedule an appointment and remind him of his appointments. The IVR will remind the professional of his appointments through voice call, SMS or email. This can be used by clinics and hospitals besides lawyers, chartered accountants and consultants.
Handling complaints Human agents can be unpredictable and can react under pressure in a way that creates an adverse impression. An automated IVR ticketing solution takes care of registering a call, noting a dispute, diverting it to the concerned department and then keeping the right information available for the caller.
For these and other applications the dynamic IVR builder software focuses on uniqueness of each business segment and employees unique methods to manage customers and the process. Callers are guided with prompts and a selected option could lead to another set of prompts with sub-branches if so desired. It is just indispensable for virtually all businesses because it can do so much more than one single human agent can.
VoIP service providers and carriers are familiar with class 4 and class 5 softswitches but may not give adequate importance to sessions border controller or SBC as it is known. The SBC is a vital cog in the VoIP chain and actually indispensable from a variety of perspectives. How well it performs also depends on how smartly it is integrated into the ecosystem and interfaced with connecting protocols.
One can use a software or hardwareSBC solutionwith the latter being more flexible and easily amenable to interconnects with other protocols as well as configuration. The purpose of SBC is to provide interoperability with NAT and carry out security functions besides connection to SIP trunks and transcoding that allows legacy phones to work in VoIP and other call translations when different codecs are in use. SBC handles media bridging that could also include voice and fax over IP and allows roaming extensions for SIP PBX with support for inbound and outbound calls in a secure way.
It is apparently simple. Any developer may use any of the open source SBCs forSession Border Controller developmentand deliver a working solution. However, things are not that easy. It needs a knowledgeable and experienced SBC developer to understand all the various VoIP signaling protocols that have been used in some environments and the open source software on which they are based in order to provide a seamlessly cross compatible implementation with maximum features and minimum hassles.
There are over a dozen open source SIP proxies, stacks, libraries and monitoring software as well as specific platforms such as FreeSWITCH. Since the SBC carries out a vital function and lies at the point of demarcation between two networks, it must be smoothly integrated to work as firewall and as transcoding agent besides NAT traversals. It needs an expert in SBC development to understand the anatomy of session border controllers and how precisely they integrate into the chain to assure smooth and flawless performance.
This is where Asterisk Service shines with its years of experience in leveraging the specific advantages of several open source VoIP Platforms and SBCs with the smoothest and most powerful integration for flawless performance on all counts of security, interfacing among protocols and transcoding. The company offers various SBC development services and deployment in various use scenarios such as VPN, as network core or as centralized codec transcoder or on the border configuration regardless of underlying technologies.
Conferencing solutions are of vital importance for today's businesses irrespective of their size and model. It enables you to stay connected with your staff at multiple offices and organize the client meetings as per your convenience. Conferencing lets you communicate with several people at once, without actually visiting their places.
Audio Conferencing is referred as the teleconferencing method that involves multiple participants engaging in a meeting using telephonic means, just by one click. Companies can utilize it to establish a link between the managers and employees for collaborating and sharing the daily status report.
Asterisk audio conferencing solutionsis one of the best platforms to connect with the customers and clients irrespective of distance and different geographies. It benefits your business communication in the following ways :
Saves your time: Audio conferencing software can keep you free from traveling to discuss the minor issues. This further saves your time and cost spent in traveling between the places. With audio conferencing, you can attend back-to-back meetings without any delay.
Cost-effective business solution: With the teleconferencing, you can save your company's travel expenses such as airway fair, hotel costs, meal expenses, etc. This makes it a cost-effective solution that boosts the company's productivity.
Facilitates decision making: Audio conferencing software solution enables you to connect with the executives and make critical decisions in a real-time. This reduces the delay in rectification of the situation and eliminates potential miscommunication.
Effective training tool: Audio Conferencing Solution is an amazing business tool to train your employees. It allows the instructor to deliver training speeches. The audio conference enables call's host to speak simultaneously with hundreds of people. And, if the call organizer like to make an interactive experience, it could be configured in the same way along with recording and other features. Scalable and secure communication: Audio conferencing software solutions are designed in a manner that they can be personalized as per your communication requirements. The software has no restriction on the number of participants and they can be updated with the usual technical idea. Audio conferencing offers secure communication and is not prone to internal leaks, call snooping, etc. You can also secure your conference with OTP or PIN to assure only the invited participants can access.
At AsteriskService, we offer high-qualityaudio conferencing software developmentservices to enhance your business communication network. Ouraudio conferencing solutionsare advantageous for large and small businesses alike.
AGI, also known as Asterisk Gateway Interface is an Asterisk-based language-independent scripting that can be utilized to develop an API for call processing. It provides a standard interface that enables external programs to control the Asterisk dialplan. It permits programmers to write simple programs to manipulate and route calls on Asterisk servers in a simple and lucid manner.
AGI script communicates with Asterisk with the file handles like STDIN (Standard Input), STDOUT (Standard Output),and STDERR (Standard Error). As per AGI script, any input coming in from Asterisk would be considered STDIN, while output to Asterisk would be considered as STDOUT.
As the AGI scripting service is language independent, it enables programming with any programming language of your choice namely PERL, PHP, Pascal, Bourne Shell or even C/C++ scripting.
Depending upon their usage, AGI has 4 variants that are different from each other. They are listed as:
Standard AGI: It is the simplest and widely used form of AGI that runs on local PBX and communicate with Asterisk through socket descriptors. It allows usage of all simplex AGI commands.
Enhanced AGI: EAGI is an advanced version of AGI scripting that allows the file descriptors on the local machine using STDIN and STDOUT. However, the function is seldom used but it gives the developer the way to analyze raw data. It enables the developer to access audio channels directly for calls being processed. Substantially, EAGI can be used to create applications that can tap into an inbound audio stream, analyze it, and perform tasks in accordance with that stream of data.
Dead AGI: Another simplified version of AGI that enables Asterisk to run after the call is known as the Dead AGI. The invocation is similar to the regular AGI script that works to reduce the hangup error.
Fast AGI: AGI developed over TCP protocol is provided as a solution to developers who need to run resource-intensive AGI programs. Technically, the resources necessary for the AGI script to run are devoured by a completely different process, and not Asterisk. The Asterisk server itself can process calls deploying the TCP socket, which were previously based on standard input/ output communications. Once an AGI script has been invoked, a preset information flow is swiftly performed between the AGI script and Asterisk. AGI scripting is one of the most compelling reasons to choose Asterisk over a closed, proprietary PBX. You can get the premium AGI scripting services atAsteriskServiceto meet your business communication requirements.
WebRTC is the standard communication platform developed for removing incompatibility of real-time communication while ensuring data security. This protocol is commonly used for establishing audio and video communication along with file and data sharing.
With advanced features like adaptability to network conditions, interoperability with VoIP and video communication and rapid application development, the technology can be fairly used for enhancing business communication.WebRTC software solutionsrun effectively only on the browsers enabled for same like Firefox OS, Chrome OS, Blackberry, IoS, Safari, and desktop version of Opera.
WebRTC has revolutionized the peer-to-peer communication with the VoIP telephony. The technology has replaced the communication method from mobile-based to web-based one.
Here are 4 noteworthy benefits ofWebRTC software solutionto grow your business more effectively :
Secure web-based communication: WebRTC doesn't depend upon external applications or external plugins for securing the data, rather, it maintains complete data security on its own. The RTP and SRTP protocols ensure audio and video data encryption for authenticated data transfer. Unlike other real-time communication software, you need not make the configuration changes externally in WebRTC, it is SRTP-configured by default.
Multi-stream media in a single channel: WebRTC software solution is extremely flexible in nature. It compensates and adjusts itself as per the network conditions, bandwidth availability, and data streaming speed. With multiplexed RTP (RTCP) and Secure Audio Video Profile with Feedback (SAVPF) protocols, the browser can adjust itself as per network conditions. So, a variety of media could be transferred via the same channel.
Improves customer experience: The qualitative video communication without any need of external plugins can prevent eavesdropping and recording of voice and video data. WebRTC promises network interoperability using standard protocols, this further improves customer experience.
Increases your business ROI: WebRTC can improve work efficiency of your current employees by saving their time to move between the desks and other offices. It enables you to stay connected with your employees, who are working in remote places, from anywhere, anytime. This way, you can save your traveling expenses. Also, the installation and maintenance charges of webRTC are very minimal, this improves your business ROI.
Integration with cloud: WebRTC can work seamlessly with the cloud computing elements for establishing collaboration with the global corporate clients. With the private cloud integration, WebRTC software solution proves to be increasingly valuable for businesses.
AtAsteriskService, as a leadingAsterisk-based VoIP solution provider, we offer thebestWebRTC software solutionsto enable real-time quality communication for your business.