In today's technology-driven age, IVR (Interactive Voice Response) solutions are known to offer the access to various services with the help of a mobile phone. The IVR solution can perform a range of functions and companies tend to embrace this technology for enhancing customer experience. Order-tracking IVR facilitates customers to book their orders and track them simply through a phone.
Logistics, Delivery & Collections companies have to face a lot of trouble while collecting the real-time data via their field executives. Deployingorder-tracking IVR solutionsinto logistics can ease this process.Logistics IVR solutionsare like business receptionist that reduces the manual work of several hours.Order tracking IVR solutionproved to be very beneficial for your ecommerce business as well as for logistics services.
24/7 connectivity: With customized order-tracking IVR software, you can allow your customers to make inquiry round the clock. They need not switch to their laptop or desktop to track order on the web interface, they can do it anywhere, anytime, without any access to the internet. As the office hours and holidays breaks connectivity and limit the employee's availability, IVR systems are always at the customer's disposal. Swiftly handles higher call traffic:Order-tracking IVR solutions are known to handle high call volumes efficiently. It reduces the call hold time and thus enhances the possibility of managing the greater call flow, especially in the peak hours. Improves brand image: With the prevailing trend of e-commerce, the business of the logistic companies also increases. When customer satisfaction is your utmost need, you need to choose the best Order tracking IVR software, which can help you improve your customer services, which in turn, improve your brand image. Reduces operational cost: You don't have to hire a dedicated staff capable of handling your call flow, this gradually reduces the investment in hiring individuals as well as managing a robust infrastructure. Call routing to the specific agent: When your customers call to inquire about a particular product and you will attend numerous calls manually, it will gradually increase confusion. Even, many times calls ain't routed to the dedicated customer executive for the service, which adds frustration on the client and customer end. However, the Built-in feature of order tracking IVR solution offers efficient call routing as per the customer's query. Secure access to order details: With logistics IVR solution, you can track the live route of your orders and your order details are secure with the company. You can check the details by calling forms your registered number only or else you need to feed the OTP.
WhenIVR solutionsare utilized for making quizzes and competition, it is named as Quiz and competition IVR. It is common among several voice portal services.
IVR solutionswork as per the algorithm and they can be customized as well.Quiz IVR softwarecan ask a number of questions in a random fashion. The software will also record the user's answers which may be entered by dialing the notepad or speaking into the microphone. Later, IVR takes predefined actions on those recorded answers. Such quizzes were frequent a few days back, but now,IVR solutionsare also used for making the screening tests of the job aspirants.
Companies useIVR solutionsto inform their customers about their value-added services. Clients like to connect with the companies and get their queries solved instantly. But, it is not easy to gather the customer feedback because people, at times, avert to explain their experience, once the issue is resolved. Customer feedback, review, and rating is important for any business.IVR solutionscan provide an easy feedback mechanism.
Here are some of the important benefits of Quiz and competition IVR are listed as:
Simplifies customer screening: Quiz IVR solution is deployed to provide the questionnaire for the candidates. Here IVR calls up the targeted candidate and asks related questions. It eases the screening process and saves time for manually visiting the test center of various companies. IVR questionnaire acts as a filter for first line screening of candidates and judges whether the candidate is apt for the second round of interview or not. Enables customer verification: Quiz IVR software can ask the customer to their names, ID, date of birth and other verification details to cross check with their inbuilt database. It can ensure the authenticity of the customer while building trust for your brand. Improved customer satisfaction: It is important to resolve the customer queries quickly. With Quiz IVR, the customer can put the query for which they are calling and the call will be directed to the related department. This resolves the issues more quickly and improves customer satisfaction. Reduced operational cost: IVR solutions are completely automated systems that eliminate the call waiting or call on hold, which reduces the customer call time and the operational and calling costs.
Asterisk is an open source telephony platform, which supports various protocols and codecs. The power of Asterisk stays in its customizable nature and a matchless standard compliance.
Private branch exchange (PBX) can be deployed in many ways using Asterisk. Features like voicemail, call queuing for agents, conferencing, music on hold, and call parking are all standard features can be built into the software using Asterisk platform. Moreover, Unlike proprietary PBX, Asterisk can integrate with other business technologies in a unique way.
Customized Asterisk software can turn an ordinary computer into the communication server.
Feature code call transfer: It permits the blind call transfer function, as well as attended transfer functions and making variations on the basis of needed customization. Blind Call Transfer enables you to transfer the caller to a ring group or another agent without speaking to the new agent first. One-touch features: Features that are activated with just one key press, or often with a less complexity, are referred as one touch features. They are often very easy to implement. It includes the features like call recording, disconnect, and swift call parking. Built-in dynamic features: It enables to set built-in feature codes on a per-channel basis. Dynamic features are very helpful for the dial plan. Custom dynamic features: In VoIP software development, while updating the channel variables, we can feed the customer's desired features on a per channel basis. Dynamic features are truly useful for allowing users access to custom features during calls. Call Parking: This feature enables the current user to put the other participants on hold while they themselves hang up. Using this feature, it is possible to allow a call to be put on hold at one location and then picked up from another location such that the conversation can be continued from a device other than the one from which call was initially answered.
Interactive Voice Response (IVR) is a technology that requires a telephonic input and touch- tone keypad. It eliminates the annoying manual process of booking tickets that involves long hours of standing in the queue and waiting for your turn. By deploying computer telephony integration, the IVR system is able to directly book the tickets without any human intervention. IVR ticket booking is an error-free, cost-effective ticket booking solution. The process of ticket booking through IVR is very simple and user-friendly.
Round-the-clock availability:Ticket booking IVR solutions deploy the technology and hosted by the server. Thus, the booking facility is available for your customers on a 24/7 basis. It allows the user to generate the ticket as and when needed. Also, your customers need not rush between the places for booking tickets, they can get it at their comfort. This improves the rate of bookings, that in turn, increases your business revenue. Scalability:Automated ticket booking IVR is a scalable solution. If your company is providing the booking facility for cabs, hotels, railways, and airlines, but, you also want to add more booking facilities of movies and some occasional shows. You can make that happen with the IVR solutions, with updating the details on the server. It helps in expanding your business into different fields. Reduced paper usage: Customers can get the successful booking status and other details in the digital format over their phone as a text message or via email. It will keep your customers free from the worry of carrying the ticket and it will reduce the usage of paper. Improved ROI: When deploying the automated ticket booking IVR technology, you don't have to employ the attendee to take care of booking process. It reduces the operational cost involved in employing the call attendants. It won't require the additional phone lines and an automated system that can handle everything.
At AsteriskService, we offer the best-in-market ticket booking IVR solutions to enhance your business values and to please your customers. It is one stop solution for several booking services and we can customize the services as per your business requirements.
In today's competitive business scenario, communication holds a key to success and facilitates business persons to offer a real-time connectivity. The Interactive Voice Response (IVR) system can automate the business communication process and drastically lowers the price and improves the customer satisfaction.
Earlier, only large e-commerce companies had facility to set up an IVR to greet callers. But, now SMEs can also employ the logistics IVR solution to enable easy order tracking because it can be easily integrated with other software and hardware applications.
Several benefits of order-tracking IVR solutions for SMEs are listed as follows: Saves time: Once you program your logistics IVR solution, it will automatically track and update the details of the product. It saves your time of manually checking the product, location, status and notifying when asked by the customer. It eliminates the need to keep an agent from the sales team for answering the marketing queries. Automation of routine tasks: At times, an automated system is enough to answer questions. For example, if your customers want to find out the status of their online orders, a computer can check the records and give them the right answers. By automating tasks that don't require a constant human intervention, SMEs can scale operations without having employed the greater number of people in dealing the routine process. Gathers information: With an order-tracking IVR process, by the time your agent picks up the call, he will already have all the customer details, and maybe even the reason for the call, based on his IVR interaction. It also involves simply notifying the customer upon the asked query and updating the last call information. Multi-level IVR menus: By deploying the dynamic IVR solution, we can create multi-level IVR menus to boost caller experience in a better way. It enables us to build the response in accordance with the input fed by the user, which may vary as per the user's requirement. You can customize logistic IVR solution with the multi-level IVR menus, to add your required functions.
AsteriskService is a leading IT solution provider for varied services in the domains of Interactive Voice Response (IVR), mobile application development, web development, SEO services, and the like. We offer the best-in-market order-tracking IVR solutions and logistics IVR solution to generate more revenues while meeting commercial requirements.