As the tourism industry is strengthening its presence globally, it has opened a new gateway for the hospitality sector. People not only travel for visiting new places but also for business purposes or meeting their families. The technology is paving its way into the hospitality industry so it can be easy and fast to attend and answer the queries of many people at once.
Hotel IVR solutions are like your auto-attendant who resolve customer queries of hotel visitors without the need of a physical attendant. Customized IVR solutions enable hotels to book rooms for the customers from a remote location without using the Internet. This technological adaptation reduces the call cost of common sales, service, collections, inquiry, and support to and from the hotels.
The hotel IVR system is a normal Interactive Voice Response System, which is particularly designed and developed for hotels. The customer only has to call on the predefined number. Then, IVR system will guide the customers as per the fed instructions.
Here are the six noteworthy ways on how you can use IVR solutions at their best to improve your hospitality services:
Seamless data integration: It makes hotel billing easier as the guest information will show all the value-added services guests availed during their stay. Entire data of guests is easily available for hotel reference as well as for guest's information in hotel's CRM. Efficient resource utilization: If you a running a small size hotel or if you are having numerous guests on a single day, your services should never be affected by any means. IVR eliminates the need for dedicated hotel attendants and allows them to work where their services are required at the particular time. Round-the-clock availability: Hotel IVR system eliminates the need for an individual to take care of services at night hours. Voicemail prompts enable you to stay connected with your clients from across the globe at any time. Automated operations: Now, customers don't wait in a queue for booking hotel rooms or to get their food served. IVR automates every operation, even check-in, and check-out processes. Reduces customer's wait time: Hotel IVR solution automates every service like laundry, food, etc. This reduces the waiting time for the customer, which ultimately results in customer satisfaction. Improved ROI: Hotel IVR system improves customer services and enables even the small hotels to excel. It includes automated welcome messages, allowing guests to order services using phone keypad and front desk phones with guest information display.
At AsteriskService, you will get the best-in-market IVR solutions for the hospitality industry. We offercustom IVR solutionand software development services to the global clientele.
WebRTC is a web-based, real-time communication technique that is responsible for the unification of communication services. It is an open source framework loaded with inbuilt extensions and APIs that supports browser-to-browser communication for audio, video and data transmission. WebRTC can be used as the multimedia conferencing solution also.
Asterisk developmentaids in adding messaging facility and initiating mobile calls to self-service applications for businesses. Here are the three noteworthy ways, howAsterisk webRTC developmentsupports businesses for establishing a robust communication network:
No need for additional software: Have you ever faced the situation when you are stuck in the back-to-back meetings and you have an urgent call conference to attend? You are using an entirely new business conferencing tool and, then all of a sudden, you find the need of downloading entirely new software. Now, surely you will be late in joining the meeting, and maybe you have to postpone other appointments. Asterisk development introduced webRTC solutions that don't need any additional software. Also, in case, any of the browser crashes, then you can simply switch between the browser of your choice like Chrome, Mozilla Firefox, Opera, or Safari. Supports contextual communication: The most frustrating situation in audio conferences used to be when you have to repeat the same details again and again, simply because of the signal loss or other interruptions. But, Asterisk WebRTC development is provided with the built-in feature of incorporating third-party application programming interface data from social media sites; or even when displaying relevant data in the course of a WebRTC video chat. This contextually supported application improves business communication in the more richer way. Speedy sales consultations with call extension: For handling internal business communications, usually you need to dial the entire phone number. Sometimes, in hurry, you end up calling the wrong number and that too multiple times, which leads to frustration. But, Asterisk WebRTC development enables the functionality of using the call extension that is already on speed dial. This eliminates confusion and reduces the call time.
At AsteriskService, we offer premiumAsterisk developmentservices for WebRTC solutions to improve your business communication network.
Direct Inward Dialing (DID) router is the telephone service that allows a phone number to ring through directly to a specific phone at a business instead of going to an IVR menu or a queue while eliminating the requirement to dial an extension. DID router solution eliminates the need of having an attendant or an automated attendant.
With DID router, a company can offer its customers individual phone numbers for each person or each department within the company without requiring a physical line into the PBX for every individual connection. This affordable VoIP solution enables easy management of numbers assigned to individual telephone numbers. Using DID router, you can get your number changed with the feature of custom DID number. DID numbers turned important in IP communications in connection with SIP trunks and hosted phone systems.
Here are certain ways with which DID router can add value to your business:
Manage incoming traffic: DID router helps in managing the incoming traffic more efficiently by enabling you to contact the particular person directly. Rather than answering every incoming call, the operator can be reached only when needed by the incoming caller. This enables the operator to attend to other duties during the day. Reduce dependency on attendants: Whenever you make a call, you don't have to explain the attendant about the person you like to contact. Also, you need not choose an extension from the list, for contacting that person. Reduces call holding time: When you are calling anyone, you like to contact them without any delay. The act of listening to the automated attendant, or to be placed on music on hold is usually a cumbersome process. DID router is a savior. Assigning DID number to every employee gives callers quick and direct access to each employee. DID router is responsible for routing the call to the intended person only, this reduces the call holding time for a caller. Affordable solution: When your business is diversified and spread across multiple locations, you can save money by taking an individual phone connection and utilize IP technology with the DID routers to access the individuals from every location. This not only eliminates the cost and maintenance charges at PBX but also reduces monthly dial tone bills. At AsteriskService, we offer the best-in-market, customized DID router solutionto manage your business communication more effectively.
In today's technology-driven age, IVR (Interactive Voice Response) solutions are known to offer the access to various services with the help of a mobile phone. The IVR solution can perform a range of functions and companies tend to embrace this technology for enhancing customer experience. Order-tracking IVR facilitates customers to book their orders and track them simply through a phone.
Logistics, Delivery & Collections companies have to face a lot of trouble while collecting the real-time data via their field executives. Deployingorder-tracking IVR solutionsinto logistics can ease this process.Logistics IVR solutionsare like business receptionist that reduces the manual work of several hours.Order tracking IVR solutionproved to be very beneficial for your ecommerce business as well as for logistics services.
24/7 connectivity: With customized order-tracking IVR software, you can allow your customers to make inquiry round the clock. They need not switch to their laptop or desktop to track order on the web interface, they can do it anywhere, anytime, without any access to the internet. As the office hours and holidays breaks connectivity and limit the employee's availability, IVR systems are always at the customer's disposal. Swiftly handles higher call traffic:Order-tracking IVR solutions are known to handle high call volumes efficiently. It reduces the call hold time and thus enhances the possibility of managing the greater call flow, especially in the peak hours. Improves brand image: With the prevailing trend of e-commerce, the business of the logistic companies also increases. When customer satisfaction is your utmost need, you need to choose the best Order tracking IVR software, which can help you improve your customer services, which in turn, improve your brand image. Reduces operational cost: You don't have to hire a dedicated staff capable of handling your call flow, this gradually reduces the investment in hiring individuals as well as managing a robust infrastructure. Call routing to the specific agent: When your customers call to inquire about a particular product and you will attend numerous calls manually, it will gradually increase confusion. Even, many times calls ain't routed to the dedicated customer executive for the service, which adds frustration on the client and customer end. However, the Built-in feature of order tracking IVR solution offers efficient call routing as per the customer's query. Secure access to order details: With logistics IVR solution, you can track the live route of your orders and your order details are secure with the company. You can check the details by calling forms your registered number only or else you need to feed the OTP.
WhenIVR solutionsare utilized for making quizzes and competition, it is named as Quiz and competition IVR. It is common among several voice portal services.
IVR solutionswork as per the algorithm and they can be customized as well.Quiz IVR softwarecan ask a number of questions in a random fashion. The software will also record the user's answers which may be entered by dialing the notepad or speaking into the microphone. Later, IVR takes predefined actions on those recorded answers. Such quizzes were frequent a few days back, but now,IVR solutionsare also used for making the screening tests of the job aspirants.
Companies useIVR solutionsto inform their customers about their value-added services. Clients like to connect with the companies and get their queries solved instantly. But, it is not easy to gather the customer feedback because people, at times, avert to explain their experience, once the issue is resolved. Customer feedback, review, and rating is important for any business.IVR solutionscan provide an easy feedback mechanism.
Here are some of the important benefits of Quiz and competition IVR are listed as:
Simplifies customer screening: Quiz IVR solution is deployed to provide the questionnaire for the candidates. Here IVR calls up the targeted candidate and asks related questions. It eases the screening process and saves time for manually visiting the test center of various companies. IVR questionnaire acts as a filter for first line screening of candidates and judges whether the candidate is apt for the second round of interview or not. Enables customer verification: Quiz IVR software can ask the customer to their names, ID, date of birth and other verification details to cross check with their inbuilt database. It can ensure the authenticity of the customer while building trust for your brand. Improved customer satisfaction: It is important to resolve the customer queries quickly. With Quiz IVR, the customer can put the query for which they are calling and the call will be directed to the related department. This resolves the issues more quickly and improves customer satisfaction. Reduced operational cost: IVR solutions are completely automated systems that eliminate the call waiting or call on hold, which reduces the customer call time and the operational and calling costs.