In today's competitive trend, companies need to stay connected with the clients or customers round-the-clock. To serve your clients with the better services and to gain the popularity in the market, IVR technology can offer you a great assistance.
IVR is an acronym for Interactive Voice Response. It offers an interaction of the caller with an automated voice and this service is obtained through Dual Tone Multi-Frequency(DTMF), which can be used up even without an Internet connection.
The IVR systems established connections by utilizing the Session Initiation Protocol (SIP). Our Asterisk IVR software solution enables IVR systems to offer an audio playing mechanism along with an act of feeding digits by the caller. It is one of the basic features of IVR systems. However, there is certain cost increment, on replacing the touch-tone interface with a voice mechanism on Asterisk platform.
Asterisk works on the low-cost PSTN hardware while designing an IVR system. Here are some of the primary features for Asterisk IVR software development:
Graphical User Interface (GUI): In relatively easy tasks, this simple way of providing the input and getting the output by a gradual phone call can be relieving. It is swift in use, allows customization and even responds firmly without irritation.
Affordable: It saves per-concurrent-call or per-port license fees. Also, being open source, it enables customizations as per the client's requirements.
Easy customization: Asterisk provides the liberty to the system administrator to design. The redesign, build and rebuild their personal single / multi-level IVR using a web-based GUI.
Increases ROI: It saves your time of hiring individuals for call center solutions. Also, it reduces the additional staffing for this repetitive task, reduces the investment in salary. Consequently, it enhances return on investment (ROI) of the company.
Connectivity with customers: Asterisk IVR solutions assures the connectivity with your customers and clients on a 24/7 basis.
Supports multiple languages: Your firm need not hire candidates which are proficient in diverse languages. IVR automated voice response is already available in multiple languages just on the click of the button.
At AsteriskService.com, we are the one-stop solution providers for your customized Asterisk IVR designing services and solutions. We are also into IVR payment software development. We not only offer you the highly customized solutions but also ensure the advanced functionality. Our software solutions will help you in the rapid business development and build a professional image of your brand.
SBC is an acronym for Session Border Controllers. SBC is a device that facilitates the real-time media communication for SIP (Session Initiation Protocol) signaling among the IP networks. The initial functionality of SBCs is deployed over VoIP that promises high-quality IP communication services to be delivered with the superior performance and connectivity. SBC offers hindrance free and scalable network to various service provider networks.
How SBC works
In SBC, the “session” refers to the establishment of connection between the peering IP networks. “Border” signifies separation between two networks and, “controller", tells about an act of controlling the data flow and streaming between the various networks. Earlier, SBCs exclusively focused on offering the secured connection with constant connectivity with the peer IP networks, but, soon they expanded to the significant connectivity establishment between different service providers and offers the foundation network for enterprise customers.
Asterisk is an open-source platform, allows swift customization as per the client's requirement via SBC Software customization. It is one of the most entrusted technologies amongst the telecom service providers.
Functions of SBC: Service providers are utilizing IP to develop real-time, conversational and signal controlling applications. To grow your business, moving further in the trend, the following key functions of Asterisk SBC software solutions can be helpful:
Security: SBC provides you with the security features like the built-in firewall that effectively defends against the dreadful DDOS kind of attacks. Service quality: Maintaining the network in the busy days along with accepting new customers without affecting the current services is an important feature in the service quality of the network. SBC software tries to maintain the quality of service by utilizing the features like traffic policing, call admission control, resource allocation etc. Connectivity techniques: SBC ensures the network connectivity following different ways namely VPN connectivity, IPv4 to IPv6 networking, NAT traversal etc. Controlling features: It controls the quality as well as the quantity of the signaling by enabling emergency call prioritization, lawful inception etc. Media Services: SBCs are provided with the built-in Digital Signal Processors (DSPs) which are helpful in enabling border-based media.
Do you often get annoyed with the conventional payment modes? Don't you feel lazy to go round the market and travel all the way, just to get your mobile recharge? Wanna like to avoid the busy shopping lines and make the online shopping easy?
Well, in this case, all you need is IVR payment solutions, which not only enable you to transfer money but also allow you to make the transactions using your debit/credit card or banking without the use of even an Internet!!!
IVR is also known as Interactive Voice Response System. We are utilizing Asterisk platform for establishing IVR Payment solutions as it provides surplus security and offers firm and swift transactions by simply utilizing an interactive voice response system. IVR system employs the DTMF technology to allow your clients and customers to interact with an automated voice response. An automated response can brief the caller about the promotional or non-promotional information about their company's products and services. IVR system also allows you to register your complaint and make an inquiry about the service of the certain product. It enables you to place orders by choosing an order entirely of your choice. You can get the interruption-free transactions using IVR by simply feeding the information during the current IVR call. IVR payment cycle is easy, swift, and doesn't need computer or Internet connection.
Asterisk technology can develop the customized payment gateways that permit the validated and secured transactions.
Primarily, a customer executive of a company places a call to the customer. During the conversation, a customer executive gives entire product information and book the purchase order The customer executive then generates an Order ID link related to Asterisk IVR system. Customer will be placed on hold during the process. Once, an executive feeds the merchant ID and order details, your call will be resumed. The customer enters his/her banking credentials and OTP (one-time password) required to process the transaction. After information verification from an Asterisk IVR payment gateway, the IVR sends a Success/Failure message. The call is disconnected from the other end, and the customer will receive a message about feedback.
It allows effortless yet guaranteed payment allowance, round the clock. It does not require any Internet connection. It provides a user-friendly interface. It provides the ease to connect with the mobile as well as the web interface. It allows the favorable services in the multiple languages. It proposes multiple data integration.
WebRTC technology facilitates real-time sharing of data and files among browsers. You can leverage all the benefits of this platform with our customized WebRTC Software Solutions in sharing files between different devices and computers.
When WebRTC is combined with any other technology, it can build revolutionary customized software solutions which otherwise can't be realized by WebRTC alone.
WebRTC solutions offer an excellent service quality with a glitch-free performance and hold an industry-wide reputation, which is one of the prime reasons for its increasing popularity on the market. It provides features like session mobility, qualitative audio and video communication, multilayered security, and the like.
A few more significant benefits of customized Asterisk WebRTC solutions are listed as below:
Higher scalability and adaptability: When combining with Asterisk, an open source platform, WebRTC solutions become more scalable and adaptable to the customization as per changing business communication requirements. As an inter-browser communication protocol, WebRTC can add numerous additional subscribers to address the requirement of adding members without affecting the existing set of users.
Live chat facility: With WebRTC-based solutions, critical data sharing is not restricted to simple file transfer. Apart from sharing files, we can arrange both audio and video conferences using the WebRTC conferencing solutions. What's more, WebRTC also facilitates us to establish inter-organization live chat during the conference.
Screen Sharing ability: How about getting rid of a time-consuming and troublesome flip-flop of screens during the ongoing meeting? Our customized WebRTC solutions greatly reduce the flipping of windows through enabling screen sharing facility during the conference. Screen sharing not only saves time and frustration of flipping between windows but also helps you to swiftly tackle the meetings.
Session rehydration & enhanced mobility: When you have to rush for the meeting between different places, how can you manage them? Usually, connection problems in between the meeting can bring a negative impact to your business, but WebRTC video conferencing solutions enable you to switch your session on different devices even while on the move! Session rehydration, thus, allows you to re-establish the connection when your browser crashes or you have lost the network connectivity.
AsteriskService offers you premium WebRTC solutions development services that assure high accountability. We offer you the errorless and trouble-free protocols that promote collaborations of numerous enterprises, and our knowledgeable team members can offer you personal and professional guidance to utilize these services in the best possible manner.
Scheduling and managing appointments and reservations is an important component in the operations of all-sized organizations. The appointment process for many organizations is not as simple as it seems. It's a usually cumbersome task that requires significant time and resources to manage properly. It can also impose a negative impact on the overall operations and restrain an organization from running at its fullest potential.
How could it be if you don't have to manage your appointments manually? It's great indeed!
With Appointment reminder system you can automatically manage your appointments. It not only reminds you the scheduled appointments but also enables you to reschedule, confirm, and cancel appointments. By simply uploading your client and customer database on the server and syncing your calendar, you can manage your schedule more effectively. It gives the flexibility to manage call timing, number of hours before which you should be reminded, number of reminders to be sent before the meeting, etc.
Five important and useful features of Asterisk Automated Reminder System are given as:
Utilize different channels effectively: You can use different channels namely voice call, SMS, Email, and Fax to send the reminder to the end user. Personalized reminders: Asterisk allows you to personalize the message as per the need of an hour. It also allows the easy conversion of written text to the voice over. An automated call from the PBX will play that IVR file to the user for the reminder. Raise your brand value: Automated appointment reminder works like your personal assistant. You have to sync your calendar and upload contact, and the reminder system will handle the rest. Easy database management: You can add your contact list manually as well as through the CSV file. Synchronize your calendar and after noticing any appointment, PBX will make an automated reminder call on the other end. IVR feature: Automated reminder system is already provided with IVR in multiple languages. It works round the clock, which ultimately keeps you from different operators, with different time zones. It doesn't require any external hardware except a desktop computer and the Internet connection. Also, you can get the daily report of appointments scheduled on your listed emails.